The Clock Is Ticking on Open CTI: What to Do Before Time Runs Out
Salesforce retires Open CTI on February 28, 2028, and new Agentforce Service orgs are already locked out. What the migration involves, and why waiting costs you.
What 98% of Unreviewed Calls Was Costing a National PBM
Before Call Center Power got involved, WellDyne’s contact center reviewed 1 to 2 percent of its calls for quality. Somewhere north of […]
What Is an AWS Well-Architected Review and Should Your Contact Center Get One?
An AWS Well-Architected Review is a structured, no-cost assessment that AWS itself designed to catch architecture risk before it turns into an […]
When a CCaaS Migration Underperforms, Here’s What Actually Went Wrong
When a CCaaS migration underperforms, it’s rarely the platform’s fault, and it’s rarely because a vendor oversold the demo. The real failure […]
The Contact Center Investment That Outperforms AI Every Time
There is a quiet trend reshaping contact center strategy, and it has nothing to do with the latest AI announcement. It is […]
Call Center Power Names Patrick Hannah Principal Product & Platform Architect
Call Center Power announces Patrick Hannah as Principal Product & Platform Architect. Former CloudHesive CTO and AWS Top Ambassador joins CCP to strengthen Amazon Connect delivery.
Your Platform Is Powerful. Is Anyone Actually Managing It?
Your contact center platform is powerful, but only if someone is actively managing it. Here's what expert-led managed services actually looks like.
CCaaS Readiness Assessment: Is Your Contact Center Ready for Cloud Migration?
Contact center leaders are re-evaluating CCaaS, AI, analytics, and cloud platforms in 2026. Here’s how technology evaluation decisions are being made.
How Contact Center Leaders Are Evaluating Technology in 2026
Contact center leaders are re-evaluating CCaaS, AI, analytics, and cloud platforms in 2026. Here’s how technology evaluation decisions are being made.
Our 2026 Industry Events
2026 is shaping up to be a pivotal year for collaboration, innovation, and leadership across the contact center, CX, and cloud technology landscape. From CCW and Telarus to AWS and Zendesk, Call Center Power will be attending key industry events focused on CCaaS, AI, public sector innovation, and modern customer experience. Explore where to find us throughout the year and let’s connect in person.
How Do I Know If It’s Time to Outsource My Call Center in 2026?
As 2026 approaches, many COOs and CX leaders are re-evaluating whether now is the right time to outsource their call center. Rising labor costs, evolving customer expectations, and rapid technology changes are pushing organizations to rethink their CX strategy. This guide breaks down the top signs you’re ready to outsource and how to confidently choose the right BPO partner.
How to Choose the Right Contact Center Platform in 2026 (Platform Comparison + What to Consider)
Looking for the best contact center platform in 2026? This guide compares Amazon Connect, Genesys Cloud CX, Zoom Contact Center, and Zendesk and outlines what to consider, from AI maturity to omnichannel capabilities, integrations, licensing, and scalability. Use it to choose the right CCaaS solution for your organization’s needs.