LEESBURG, VA – August 1st, 2023 – Call Center Power today announces the promotion of Brian Redden to Chief Operating Officer. In Brian’s new role, he will oversee the execution of Call Center Power’s numerous contact center consulting engagements around the world, cultivate existing and new client relationships, foster client satisfaction across all business areas, lead consultancy and outsourcing services support functions, as well as expand Call Center Power’s CCaaS/UCaaS solution and implementation capabilities and delivery.
Brian joined Call Center Power in 2020 as Vice President of Enterprise Engagement. During his tenure, he has been responsible for leading CCP’s consulting engagements in North America as well as working with our clients to ensure we always meet their expectations as well as drive expanded relationships with those clients. Brian’s contact
center career spans over 30 years. During that time, his roles have spanned the operational spectrum, from call center agent to Vice President of Operations leading large multi-site, contact center operations.
Brian led contact center organizations for many of America’s largest and most prestigious companies including United Healthcare, Toyota Motors North America and Atmos Energy.
Brian specializes in building world class organizations by driving industry leading results, improving customer satisfaction, leading call center turnarounds, and increasing revenue. Over the past three years, Brian has certainly brought all that horsepower to Call Center Power and its clientele.
“Brian is literally the best call center operator I have ever seen. During his time with us, he has undertaken operational turnaround efforts and engagements that seemed to be impossible and made everyone a success. There is nothing he can’t fix or improve in a contact center. I have really enjoyed working with Brian over the past three years and his promotion to COO is very well deserved. Brian has already made innumerable contributions to our company and in his new role of COO, he will contribute even more.” said Call Center Power, President, Doug Deker.
Brian’s promotion to COO will be effective August 1 st , 2023. He will also lead the search for his replacement as Vice President of Enterprise Engagement for Call Center Power.
About Call Center Power
Call Center Power is a professional services firm that builds, manages, scales and outsources call centers of excellence by leveraging vetted partners, experienced staff, and proven expertise. Having spent more than three decades building and managing contact centers, Call Center Power has built a global network of vetted outsource partners. Using Call Center Power to connect with an outsource partner is an easy way to get the information you
need without the hassle of the search. Minimize the risk. Maximize the results.
Led by a team with over 30 years of experience, Call Center Power has assembled an elite group of contact center experts, ready to jump into any challenge. Their diverse expertise and experience cover every functional element of the contact center space. Training, technology, workforce management, quality, operations and so much more. Call Center Power can help with any problem in your call center. Call Center Power is a leading resource for a wide array of contact center technology solutions ranging from automation solutions, OMNI channel enablement, telephony infrastructure and more.
Call Center Power has access to more than 200 premise and cloud-based, call center technology providers, giving its clients the “inside track” to the most effective & affordable solutions in the industry.
For more information, visit www.callcenterpower.com
Phone: +1 571-781-1112