Smarter CX Starts Here: Call Center Solutions That Scale
At Call Center Power, we’re more than just a consultancy—we’re a trusted partner in transforming how organizations manage and scale their call center operations. In our first YouTube video, our executive team—Doug Deker (CEO), Brian Redden (COO), and Dave Deker (CRO)—share how we help businesses elevate their customer experience while driving measurable results.
Who We Are
We specialize in three core areas:
Call Center Outsourcing: Matching clients with trusted, vetted BPO partners from our network of 200+ contact centers globally.
Consulting Services: Tackling complex operational challenges, from workforce optimization to performance turnarounds.
Technology Enablement: Helping companies modernize their tech stack, migrate from legacy systems, and implement CCaaS solutions that enable efficiency and growth.
Why Clients Choose Us
Many contact centers today struggle with outdated systems, high attrition, and inconsistent performance. That’s where we come in.
Our team leverages decades of experience to:
- Assess and improve operational workflows
- Recommend right-fit outsourcing solutions
- Implement modern technologies that drive analytics, automation, and better CX
Whether it’s optimizing a struggling call center, improving workforce management, or supporting a cloud migration, we create tailored solutions based on real-world expertise.
What Sets Us Apart
Our leadership has a combined 60+ years in the contact center space. We’ve led massive internal teams and managed global outsourcing deployments. What makes us different?
- We know the people behind the solutions—personally.
- We never recommend a partner we wouldn’t trust ourselves.
- We’re customer service professionals at heart, committed to building empowered teams and sustainable solutions.
Looking Ahead
With over 70% of contact centers still operating on-site, there’s a massive opportunity to modernize. We’re here to help organizations take that leap—strategically and efficiently.
Watch the full video to meet our leadership and hear how we’re powering the future of customer experience.
Explore Pricing Transparency
Wondering what outsourcing might cost you—or how your current setup compares? Use our free call center cost proposal tool to quickly get a customized estimate based on your needs.
Learn more about our services or partner with us.