Case Study: Toyota Connected Part I
Establishing a Call Center in Record Time
By engaging Call Center Power, Toyota Connected was able to achieve significant milestones, including designing and documenting service processes, establishing a call center in record time, saving millions through negotiations, and implementing a robust Quality Management program, and earning recognition as the “Most Effective” team in 2019. This case study follows the first few years of our partnership with Toyota Connected. Download Part II to learn more about our work from 2019 to now.