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An Ongoing Relationship Saving Millions

By engaging Call Center Power, Toyota Connected was able to achieve significant milestones, including designing and documenting service processes, establishing a call center in record time, saving millions through negotiations, and implementing a robust Quality Management program. This case study follows Call Center Power’s work from 2019 to now.

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Reduction inOperations Costs

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Improvement inQuality Performance

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Improvement inFirst Call Resolution

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