Free Case Study

Call Center Capability: A Primary Competitive Advantage

Call Center Power successfully stabilized and enhanced Arbonne’s contact center operation, establishing a “Center of Excellence” call center capability that was recognized as a primary competitive advantage in the eCommerce industry.

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Decrease inCustomer Case Expenses

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Improvement inService Levels

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Improvement inNet Promoter Score

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Improvement inQuality Performance

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Increase inAgent Utilization

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