Call Center Consulting

What are Call Center Brokers?

Leave a Comment / Call Center Consulting, Call Center Outsourcing / By ccpadmin

We have tried 3 call center outsource providers over the past 5 years, and none of them did a good job. They were great with their dog and pony show, but were wheels off when it came to actually servicing our customers. I’m starting to think the only way our customer service is going to …

What are Call Center Brokers? Read More »

Call Center Attrition Can Be Beat….

Leave a Comment / Call Center Attrition, Call Center Consulting / By ccpadmin

“Sometimes I think there is no way we are ever going to stop losing agents. We’ve tried everything we know of to stem the tide but they leave anyway. We are going to relocate this center if this continues.” (Quote from a call center executive talking about call center attrition) Attrition! There, I said it. Call …

Call Center Attrition Can Be Beat…. Read More »