Call Center Culture

Why You Should Prioritize Corporate Wellness in a Call Center Business

In any business, it’s important to invest in the wellness of your employees. However, this is particularly true for call centers. When your employees are healthy and happy, they can better handle the stresses of the job. This can lead to improved work performance and reduced turnover rates. Actually, the idea of corporate or workplace …

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A Continent of Call Center Opportunity

Africa is quickly becoming a new HUB for the call center industry.  However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer.  Well, the African people are working to change that.  Africa is a huge place with diverse cultures, a highly educated workforce, …

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Building a Call Center Industry Through a Community Approach

Africa is quickly becoming a new HUB for the call center industry.  However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer.  Well, the African people are working to change that.  Africa is a huge place with diverse cultures, a highly educated workforce, …

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Africa – The New Lion of the Call Center Industry

Africa is quickly becoming a new HUB for the call center industry.  However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer.  Well, the African people are working to change that.  Africa is a huge place with diverse cultures, a highly educated workforce, …

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Customer Centric Culture

Customer-Centric Culture

5 MIN. READ In today’s business landscape, “customer-centricity” has become so important that organizations coordinate their efforts and adapt all customer contact points to implement a customer-centric culture in every step of the client journey. Long-term growth and success depend largely on customer loyalty and satisfaction. The Customers 2020 Report predicts that customer experience will overtake product …

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Employee Wellness

Why You Should Prioritize Corporate Wellness in a Call Center Business

Employee wellness is something that businesses are right to take seriously, especially call centers. Thankfully, the idea of corporate or workplace wellness is something that both companies and employees seem to be focused on this year, as evident by this Workforce report. If you’ve been regularly online recently, you’ll know that wellness has become one of …

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Call Center Consulting Can Help Your Budget

Call Center Consulting Can Help Your Budget

Every organization faces the challenge of how to complete work and projects with the staff currently on hand. In many instances, organizations do not have the money to hire additional employees, or hiring a new person is not a sound decision when your team does not anticipate a long-term need for the position. In such …

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Top 10 Ways to Improve Your Customer Experience

Top 10 Ways to Improve Customer Experience In a Call Center

In today’s market, customer experience can make or break the entire image of your business, and considering how important customer experience is, it can be very difficult to find qualified call centers that meet your organization needs. Many organizations choose to hire call centers that employ competent and knowledgeable staff via recommendations. Call Centers also …

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