In any business, it’s important to invest in the wellness of your employees. However, this is particularly true for call centers. When your employees are healthy and happy, they can better handle the stresses of the job. This can lead to improved work performance and reduced turnover rates. Actually, the idea of corporate or workplace …
Why You Should Prioritize Corporate Wellness in a Call Center Business Read More »
Africa is quickly becoming a new HUB for the call center industry. However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer. Well, the African people are working to change that. Africa is a huge place with diverse cultures, a highly educated workforce, …
Africa is quickly becoming a new HUB for the call center industry. However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer. Well, the African people are working to change that. Africa is a huge place with diverse cultures, a highly educated workforce, …
Building a Call Center Industry Through a Community Approach Read More »
Africa is quickly becoming a new HUB for the call center industry. However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer. Well, the African people are working to change that. Africa is a huge place with diverse cultures, a highly educated workforce, …
Africa – The New Lion of the Call Center Industry Read More »
5 MIN. READ In today’s business landscape, “customer-centricity” has become so important that organizations coordinate their efforts and adapt all customer contact points to implement a customer-centric culture in every step of the client journey. Long-term growth and success depend largely on customer loyalty and satisfaction. The Customers 2020 Report predicts that customer experience will overtake product …
Call centers are becoming more utilized in the health care field as pressures about patient satisfaction increase. A Spok survey of 400 health care professionals found 62 percent of hospitals have a contact center strategy in place.
Employee wellness is something that businesses are right to take seriously, especially call centers. Thankfully, the idea of corporate or workplace wellness is something that both companies and employees seem to be focused on this year, as evident by this Workforce report. If you’ve been regularly online recently, you’ll know that wellness has become one of …
Why You Should Prioritize Corporate Wellness in a Call Center Business Read More »
Every organization faces the challenge of how to complete work and projects with the staff currently on hand. In many instances, organizations do not have the money to hire additional employees, or hiring a new person is not a sound decision when your team does not anticipate a long-term need for the position. In such …
In today’s market, customer experience can make or break the entire image of your business, and considering how important customer experience is, it can be very difficult to find qualified call centers that meet your organization needs. Many organizations choose to hire call centers that employ competent and knowledgeable staff via recommendations. Call Centers also …
Top 10 Ways to Improve Customer Experience In a Call Center Read More »
Today, customers are far too intelligent and frugal with their time to be speaking to call center employees who lack knowledge and excitement in their job, due to a poor call center culture. A call center with a culture lacking in personality, inspiration or simply human touch is no call center at all. There is …
