Making decisions based on data is crucial for any business – and that’s especially true for call centers. After all, the customer experience is one of the most important aspects of a call center’s success.
You might have heard about new AI technology in recent months, but how can these new technologies impact business operations and how are they being utilized in call centers?
Cloud computing is undeniably a crucial part of any business’s digital transformation strategy, and contact centers are no exception.
Call centers have long relied on customer data to improve the customer experience. By tracking customer calls, texts, and even speech, call center staff can identify trends and monitor customer satisfaction levels.
It is no secret that technology is constantly evolving and impacting different aspects of our lives. The call center industry is no exception, as new technology trends are shaping the future of customer service.
In the past 15 years, the percentage of households with a landline has decreased more than 50%. Now, only 2.3% of households rely on a landline (tell us… why do those forms keep asking us for a home phone number?!). It’s obvious that there’s been a stark shift in all areas of life towards the …
5 Types of Call Center Tech for Real-Time Engagement Read More »
2 MIN. READ Patient satisfaction is becoming a key metric for all health care organizations and providers. Not only is payment reimbursement from agencies like Medicaid tied to patient satisfaction, but patients can and will change providers or carriers if they are not happy. Call centers can play an important role in increasing patient satisfaction. …
Organizing Call Centers for Patient Satisfaction Read More »
3 MIN. READ Technology continues to push in the forefront as executives seek ways to achieve call reduction. Operational efficiencies and achieving reduced costs while maintaining customer satisfaction have become the top strategic goals for executives. In fact, 80 percent of executives surveyed stated that digital solutions are the most important strategic initiative over the next five …
How to Achieve Call Reduction Using Call Center Technology Read More »
Cloud computing has become a main digital transformation strategy for business, and contact centers are no different. Software, services, and storage via the internet have become a common conversation point in business. According to a recent report, the cloud-based contact center market is expected to grow from $6.47 billion in 2017 to $24.11 billion by 2023. …
Opening any business is risky, and can be overwhelming if you have never done it before. Opening your call center can be tricky if you don’t know the ins and outs of the industry. Finding all the information you need is the trickiest part. Can you afford to miss any steps or components? A call …
What Should Your Call Center Consulting Plan Look Like Read More »
