Call Center Technology

Organizing Call Centers for Patient Satisfaction

Organizing Call Centers for Patient Satisfaction

2 MIN. READ Patient satisfaction is becoming a key metric for all health care organizations and providers. Not only is payment reimbursement from agencies like Medicaid tied to patient satisfaction, but patients can and will change providers or carriers if they are not happy. Call centers can play an important role in increasing patient satisfaction. …

Organizing Call Centers for Patient Satisfaction Read More »

How to Achieve Call Reduction Using Call Center Technology

How to Achieve Call Reduction Using Call Center Technology

3 MIN. READ Technology continues to push in the forefront as executives seek ways to achieve call reduction. Operational efficiencies and achieving reduced costs while maintaining customer satisfaction have become the top strategic goals for executives. In fact, 80 percent of executives surveyed stated that digital solutions are the most important strategic initiative over the next five …

How to Achieve Call Reduction Using Call Center Technology Read More »

Contact Center Transformation Benefits of Using the Cloud

Contact Center Transformation via the Cloud

Cloud computing has become a main digital transformation strategy for business, and contact centers are no different. Software, services, and storage via the internet have become a common conversation point in business. According to a recent report, the cloud-based contact center market is expected to grow from $6.47 billion in 2017 to $24.11 billion by 2023. …

Contact Center Transformation via the Cloud Read More »

Call Center Consulting Plan Call Center Consultant

What Should Your Call Center Consulting Plan Look Like

Opening any business is risky, and can be overwhelming if you have never done it before. Opening your call center can be tricky if you don’t know the ins and outs of the industry. Finding all the information you need is the trickiest part. Can you afford to miss any steps or components? A call …

What Should Your Call Center Consulting Plan Look Like Read More »

Call Center Consulting Can Help Your Budget

Call Center Consulting Can Help Your Budget

Every organization faces the challenge of how to complete work and projects with the staff currently on hand. In many instances, organizations do not have the money to hire additional employees, or hiring a new person is not a sound decision when your team does not anticipate a long-term need for the position. In such …

Call Center Consulting Can Help Your Budget Read More »

How Data-Driven Decision Making Enhances Customer Experience

How Data-Driven Decision Making Enhances Customer Experience

Our last blog covered tech trends in the call center industry that enabled outpacing your competition while also predicting your customer’s needs to remain competitive. With the rise of more advanced service delivery technologies, call center organization’s ability to remain competitive are directly related to their desire to embrace these new technologies, as well as …

How Data-Driven Decision Making Enhances Customer Experience Read More »

3 Call Center Technologies That Will Impact Your Business

3 Call Center Technologies That Will Impact Your Business

As call center technologies get more and more sophisticated, customers have become more accustomed to highly enriched, intuitive and efficient interactions when they contact a customer service call center. As a call center service provider, your organization must be committed to staying at the forefront of the contact center technology race in order to remain …

3 Call Center Technologies That Will Impact Your Business Read More »