Cloud computing has become a main digital transformation strategy for business, and contact centers are no different. Software, services, and storage via the internet have become a common conversation point in business. According to a recent report, the cloud-based contact center market is expected to grow from $6.47 billion in 2017 to $24.11 billion by 2023. …
Opening any business is risky, and can be overwhelming if you have never done it before. Opening your call center can be tricky if you don’t know the ins and outs of the industry. Finding all the information you need is the trickiest part. Can you afford to miss any steps or components? A call …
What Should Your Call Center Consulting Plan Look Like Read More »
Every organization faces the challenge of how to complete work and projects with the staff currently on hand. In many instances, organizations do not have the money to hire additional employees, or hiring a new person is not a sound decision when your team does not anticipate a long-term need for the position. In such …
Our last blog covered tech trends in the call center industry that enabled outpacing your competition while also predicting your customer’s needs to remain competitive. With the rise of more advanced service delivery technologies, call center organization’s ability to remain competitive are directly related to their desire to embrace these new technologies, as well as …
How Data-Driven Decision Making Enhances Customer Experience Read More »
As call center technologies get more and more sophisticated, customers have become more accustomed to highly enriched, intuitive and efficient interactions when they contact a customer service call center. As a call center service provider, your organization must be committed to staying at the forefront of the contact center technology race in order to remain …
3 Call Center Technologies That Will Impact Your Business Read More »
