Cloud Delivered Desktops

The Impact of Consistent Customer Experience and How to Achieve It

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In customer service for any industry, consistency is the cornerstone of building trust and loyalty. When different agents provide varying levels of service, it can lead to an inconsistent customer experience, ultimately affecting brand reputation. In this blog, we’ll explore why this matters and outline actionable steps companies can take to rectify it.   The …

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Contact Center Transformation Benefits of Using the Cloud

Contact Center Transformation via the Cloud

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Cloud computing has become a main digital transformation strategy for business, and contact centers are no different. Software, services, and storage via the internet have become a common conversation point in business. According to a recent report, the cloud-based contact center market is expected to grow from $6.47 billion in 2017 to $24.11 billion by 2023. …

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3 Call Center Technologies That Will Impact Your Business

3 Call Center Technologies That Will Impact Your Business

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As call center technologies get more and more sophisticated, customers have become more accustomed to highly enriched, intuitive and efficient interactions when they contact a customer service call center. As a call center service provider, your organization must be committed to staying at the forefront of the contact center technology race in order to remain …

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Call Center Power and Dizzion Announce New Strategic Partnership

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Call Center Power Adds Powerful Virtualization Capability to It’s Growing Network of Industry Partnerships. July 6, 2016 –   Call Center Power announces a new partnership with Dizzion which will give Call Center Power’s clients access to Dizzion’s cloud delivered desktops and endpoint solutions, particularly the Dizzion zLink.  With the addition of Dizzion’s services, Call Center Power now …

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Call Center Power Announces Powerful Partnership with CarrierSales

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Sterling, Virginia – March 9, 2016 – Call Center Power is pleased to announce that we have formed a strategic partnership with CarrierSales; one of the most influential and innovative technology Master Agency groups, anywhere in the world.  With this new partnership, Call Center Power can leverage CarrierSales’ over 350 technology partners to bring affordable, customized …

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