Press Releases

The Impact of Consistent Customer Experience and How to Achieve It

In customer service for any industry, consistency is the cornerstone of building trust and loyalty. When different agents provide varying levels of service, it can lead to an inconsistent customer experience, ultimately affecting brand reputation. In this blog, we’ll explore why this matters and outline actionable steps companies can take to rectify it.   The …

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Brian Redden Promotion to Chief Operating Officer – Call Center Power

LEESBURG, VA – August 1st, 2023 – Call Center Power today announces the promotion of Brian Redden to Chief Operating Officer. In Brian’s new role, he will oversee the execution of Call Center Power’s numerous contact center consulting engagements around the world, cultivate existing and new client relationships, foster client satisfaction across all business areas, lead consultancy and outsourcing services support functions, as well as expand Call Center Power’s CCaaS/UCaaS solution and implementation capabilities and delivery.

Call Center Power and Dizzion Announce New Strategic Partnership

Call Center Power Adds Powerful Virtualization Capability to It’s Growing Network of Industry Partnerships. July 6, 2016 –   Call Center Power announces a new partnership with Dizzion which will give Call Center Power’s clients access to Dizzion’s cloud delivered desktops and endpoint solutions, particularly the Dizzion zLink.  With the addition of Dizzion’s services, Call Center Power now …

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Call Center Power Announces Powerful Partnership with CarrierSales

Sterling, Virginia – March 9, 2016 – Call Center Power is pleased to announce that we have formed a strategic partnership with CarrierSales; one of the most influential and innovative technology Master Agency groups, anywhere in the world.  With this new partnership, Call Center Power can leverage CarrierSales’ over 350 technology partners to bring affordable, customized …

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