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Healthcare

Call Center Power delivers secure, scalable, and FedRAMP-compliant contact center solutions for federal, state, and local government agencies. Our public sector services are designed to support high-volume citizen interactions, improve service levels, and ensure compliance with government regulations like HIPAA, PCI, and FISMA. Whether you’re modernizing a legacy system or expanding services for seasonal surges, we help agencies deliver faster, more efficient constituent experiences.

Healthcare Contact Center Solutions

Healthcare Contact Center Solutions

We partner with healthcare providers to transform how they connect with patients. From appointment scheduling to telehealth support and revenue cycle management, we design and implement solutions that improve access, streamline workflows, and protect sensitive health data.

How We Transformed Emory Healthcare
Healthcare Genesys Cloud White Paper Emory Healthcare & Call Center Power

Trusted By Leading Healthcare Providers

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Real Results from Leading Healthcare Providers

Operations Case Study

Technology Case Study

Emory Healthcare White Paper

Healthcare Genesys Cloud Operations Case Study Emory Healthcare & Call Center Power
Healthcare Genesys Cloud Case Study Emory Healthcare & Call Center Power
Healthcare Genesys Cloud White Paper Emory Healthcare & Call Center Power
Download the Healthcare White Paper
"Thank you, Brian and team, for your partnership throughout the implementation. Your support and collaboration have been invaluable, and we appreciate all the hard work and dedication you have shown."
Ganesh PersadCorporate Director - Emory Healthcare
“Thank you for everything you’ve done to support us on this project. Your guidance, collaboration, and steady hand made a real impact for our team and patients. I especially appreciated your candor and the good humor you brought to the work—it made a tough lift feel lighter. We’re in a much better position because of your efforts, and I’d welcome the opportunity to work with you again.”
Sarah Kier, MBASenior Vice President, Patient Access
"The last 16 months have been full of learnings, challenges and excitement. Navigating the RFP process, Vendor Selection, Operational Improvement, Technology Implementation, to name a few — these undertakings have been monumental. Your partnership and support through it all has been highly valued and greatly appreciated. I know our paths will cross again in the future!"
Stephanie HoiriisAssistant Director, Telephony & Digital Technology, Patient Access

Transforming Patient Access Operations at Emory Healthcare

Over an 18-month consulting engagement, Call Center Power partnered with Emory Healthcare to assess, transform, and modernize its Patient Access contact center

Work Hours Redirected

Saved 14,000 work hours per month, reinvested in patient operations

Supervisor Task Automation

12 hours/week saved for supervisors to focus on coaching

Call Activity Monitoring

Reduced call release incidents by 75%, improving patient trust and satisfaction

Individual Coaching Sessions

300+ one-on-one mentoring for supervisors

Service Quality Improvement

15% Increase in Patient Quality Scores

Agent Attrition Rate

Agent Attrition Reduced by 30% (Annualized)

Boost in Productivity

New Hire Training Curriculum for 700+ agents, boosting productivity by 22%

Average Handle Time Reduction

30-Second Reduction in Average Handle Time (AHT)

Engagement Expansion

Extension to the engagement due to exceeding expectations

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Get Your Free Call Center Cost Proposal

Provide us with some details about your call center to receive your free cost proposal.

Contact Center Solutions Built for Healthcare Providers

From outsourcing solutions to technology enablement, we deliver end-to-end capabilities that help healthcare organizations improve patient access, streamline operations, ensure compliance, and create measurable cost savings—while maintaining the highest standards of care.

Outsourcing Solutions

Flexible call & contact center outsourcing for Patient Access, nurse lines, and back-office support. Scale up or down without adding internal headcount.

Use cases: Scheduling, insurance verification, referrals, pre-reg, patient outreach, switchboard/operator services.

Consulting Services

Operational assessments and playbooks across performance management, WFM, training, QA, reporting, and change management—built for healthcare complexity.

Technology Enablement

CCaaS design and implementation (Amazon Connect, Genesys, NICE, Zoom), EHR/CRM integrations (Epic, Salesforce), AI routing, IVA/IVR (Lex), real-time dashboards, QA analytics.

Managed Services

Hands-on support after go-live: performance coaching, WFM services, dashboard maintenance, QA calibration, knowledge governance, and continuous improvement.

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Technology That Powers Better Patient Experiences

At Call Center Power, we bring together leading CCaaS platforms like Amazon Connect and Genesys with proven healthcare expertise to modernize patient access operations. By leveraging cloud-native scalability, AI-driven insights, and seamless EHR integration, we help healthcare providers:

  • Reduce hold times and abandonment rates
  • Improve scheduling efficiency and referral management
  • Empower agents with real-time coaching and automation
  • Deliver secure, HIPAA-compliant experiences across every channel

Our technology-first, outcomes-driven approach is what allowes healthcare providers to achieve measurable improvements in service levels, agent retention, and patient satisfaction.

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