Leadership is the capacity to translate vision into reality.
Founded in 2015, Call Center Power is a contact center solutions firm specializing in matching our clients with the perfect outsource partner for their business as well as delivering operational value and performance through a full suite of Professional and Managed Services that fit any contact center need. We leverage our decades of experience combined with innovative approaches to help our clients get the most out of their contact centers.
Doug Deker
CEO
Doug has spent 30 years in Call Center Operations and Business Process Outsourcing managing both internal operations and external vendor partners. His experience includes evaluating, sourcing, and implementing call center operations across multiple markets including vetting sites in over 20 countries across five continents. He has held executive level roles with fortune 500 companies leading both Sales and Customer Care organizations. For the past 8 years, Doug has leveraged his experience to help his clients optimize their contact center operations and find the perfect outsource call center partner.
Brian Redden
COO
Brian has over 30 years of experience leading large, multi-site contact center operations in a variety of industries such as automotive, retail, healthcare, financial services, utilities and telecommunications. He has specialized in leading captive and outsourced call center operations throughout the US and Latin America. We are excited that Brian has joined our team and he will lead all Professional Services engagements for Call Center Power’s Enterprise Clients.
Dave Deker
Vice President of Business Development
Dave oversees global sales and business development and focuses on driving customer demand. Dave joins Call Center Power from Scoop News Group (FedScoop, LLC) where he served as Vice President of Sales and Business Development. He was responsible for establishing client relationships, creating revenue growth, marketing consulting, and client retention. Prior to his time at Scoop News Group, he held sales and management roles at CQ Roll Call/The Economist (now FiscalNote), 1105 Media (now Government Executive Media Group), Access Intelligence and The Consumer Technology Association (International CES).
Spencer Nielsen
Senior Consultant: Quality and Operations
Spencer has more than 20 years of management experience in the Contact Center industry. Having worked for both BPOs and outsourcers such as TouchCommerce, CGS Inc, Comcast, Charter, UUNET and Sprint, Spencer has a unique view of the industry from both ends of the spectrum. Focused on providing leadership and coaching tools to employees and business partners, Spencer has helped clients drive success through improved coaching, operations, quality assurance and performance management. Spencer believes that leadership starts with trust and that people and relationships continue to be the key driver of successful contact centers.
Todd Prouty
Senior Consultant: Finance and Operations
Todd is a dynamic and accomplished accounting & finance executive with an excellent record of achievement delivering strategic insight and vision in the management of corporate finance, performance analysis, and call center optimization. Todd spent over a decade at a fortune 50 company where he helped transform its contact center into a global operation supporting both owned and operated as well as outsourced resources. Todd’s diverse background positions him to effectively marry the operational and financial performance of a call center to make data driven decisions in day-to-day management, as well as in the strategic planning for how to optimize a workforce based on contract commitments.
Devon Barr
Associate Consultant: Training
Devon has a passion for translating management objectives into an effective and engaged workforce. As a certified trainer and technology specialist, Devon brings experience in various contact center functions to deliver on projects that demand flexibility, including supporting industry leaders like Arbonne and A Place for Mom. Effective training results in associates who are able to execute management objectives with confidence. Devon helps to ensure these outcomes whether clients are adopting new systems, onboarding new hire agents, or reinforcing soft-skills.
Sharolyn Carlson
Associate Consultant: Instructional Design
Sharolyn is a 20 year veteran educator with expertise in instructional leadership. Having worked both with students and with fellow educators she has always focused on learning about the needs of the people she is working with and coaching them to achieve the results desired. Transitioning from a career in education with Minnesota’s largest school district, Anoka-Hennepin, she brought her refined set of instructional leadership to design training for Arbonne International and the University of Colorado Denver. Always striving to help her clients achieve ultimate outcomes, Sharolyn has utilized a variety of Agile practices to meet tight deadlines. She is a relationship builder and knows the key to the success of any project is the team working on it.
Greg Billingsley
Training and Operations Senior Consultant
With over fifteen years of experience in facilitation, instructional design, coaching, quality, and project management, Greg is a seasoned leader. After working as a top-performing real estate salesperson and broker, he successfully transitioned to financial services. His exceptional skills in synthesizing information and communication enabled him to become an outstanding adult educator, designing and leading informational and proprietary systems, as well as professional development training. Through his diverse industry background, Greg brings a comprehensive understanding to implementing change and achieving results.