Our 2026 Industry Events
2026 will be an impactful year for collaboration, innovation, and leadership in the contact center, CX, and cloud technology space. As organizations continue to modernize customer experience, optimize operations, and adopt AI-driven solutions, industry events remain a critical place to learn, connect, and move the conversation forward.
Throughout the year, Call Center Power will be attending and participating in key industry conferences focused on customer experience, CCaaS, cloud infrastructure, public sector innovation, and partner ecosystems.
If you’re planning to attend any of these events, we’d love to connect. Here’s where you can find us in 2026:
1. CCW Orlando
Dates: January 21–23
Location: Orlando, FL
Website: https://www.customercontactweek.com/ccw-orlando/
We’ll kick off 2026 at CCW Orlando, a premier event for customer contact leaders focused on improving CX, operational efficiency, and workforce performance. This event sets the tone for the year ahead with forward-looking insights and peer collaboration.
2. Telarus SKO
Dates: February 2–5
Location: Glendale, AZ
Website: https://www.telarus.com/calendar/
The Telarus Sales Kickoff brings together partners and technology leaders to align on strategy, innovation, and growth. We’re excited to collaborate with the Telarus ecosystem and explore new opportunities in cloud, CX, and communications.
3. ViVE
Dates: February 22–25
Location: Los Angeles, CA
Website: https://www.viveevent.com/
ViVE is a must-attend event for healthcare innovation leaders. We look forward to engaging with healthcare organizations and technology partners focused on improving patient experience, operational efficiency, and secure, compliant contact center solutions.
4. CCW Exchange Austin
Dates: March 4–6
Location: Austin, TX
Website: https://www.ccwexchangemarch.com/
CCW Exchange Austin offers an intimate, executive-level environment for deep conversations around CX strategy, workforce optimization, and technology enablement. This event is all about meaningful connections and actionable takeaways.
5. CCW Exchange: BFSI
Dates: April 8-10
Location: Fort Lauderdale, FL
Website: https://www.ccwbfsiexchange.com/home/
The CCW BFSI Executive Exchange is an exclusive, invitation-only event designed for senior customer contact and CX leaders to benchmark and discover solutions to their biggest business challenges. From balancing automation with the human touch to navigating AI, compliance, and customer trust, the Exchange offers expert insights, peer-driven discussions, and tailored networking to help you stay ahead of industry shifts.
6. Channel Partners Conference & Expo
Dates: April 13–16
Location: Las Vegas, NV
Website: https://channelpartnersconference.com/
Channel Partners is a cornerstone event for the channel ecosystem. We’re excited to connect with technology providers, partners, and advisors to discuss growth strategies, platform innovation, and delivering value to enterprise clients.
7. UMA Spark Summit
Dates: April 20–22
Location: Tampa, FL
Website: https://hireuma.com/spark-summit/
Spark Summit 2026 is where bold thinkers and visionary leaders come together to transform complexity into clarity—and disruption into opportunity. This isn’t just another conference. It’s the moment where healthcare takes center stage and innovation becomes action. Call Center Power is a Bronze Sponsor and our Chief Revenue Officer, Dave Deker, will be moderating a panel on technology at the summit.
8. Zendesk Relate
Dates: May 18–20
Location: Denver, CO
Website: https://www.zendesk.com/relate/
Zendesk Relate brings together CX leaders and practitioners to explore the future of customer service, AI, and omnichannel engagement. We look forward to conversations around modern CX platforms and scalable service operations.
9. Healthcare Contact Center Times (HCCT)
Dates: June 3–5
Location: Atlanta, GA
Website: https://hcctconference.com/conference/
HCCT brings together healthcare contact center and patient access leaders from some of the most respected health systems in the country. This is a highly interactive conference where providers connect with peers, share real-world challenges, and learn from organizations facing the same issues they are every day.
10. CCW Vegas
Dates: June 22–26
Location: Las Vegas, NV
Website: https://www.customercontactweek.com/ccw-lasvegas/
CCW Vegas is the largest and most influential event in the customer contact industry. With a packed agenda of sessions, workshops, and networking, this event is a key moment to explore emerging trends and connect with industry leaders.
11. AWS Public Sector Summit
Dates: June 29–30
Location: Washington, DC
Website: https://aws.amazon.com/events/summits/washington-dc/
The AWS Public Sector Summit focuses on innovation across government, education, and healthcare. We’re excited to engage with public sector organizations exploring secure, scalable cloud and contact center solutions.
12. Telarus Partner Summit
Dates: August 11–13
Location: Dallas, TX
Website: https://www.telarus.com/calendar/telarus-partner-summit-2026/
The Telarus Partner Summit is a high-value opportunity to strengthen partnerships, align on go-to-market strategies, and explore new technologies shaping the future of CX and communications.
13. CCW Healthcare Exchange
Dates: September 14-16
Location: Scottsdale, AZ
Website: https://www.customercontactweek.com/ccw-exchange/
CCW Healthcare Exchange offers a focused setting for senior executives from industry-leading health systems and payer organizations to benchmark best practices, exchange ideas, and identify innovative solutions.
14. AVANT Special Forces Summit
Dates: October 5–8
Location: Dallas, TX
Website: https://goavant.net/events/
The AVANT Special Forces Summit is known for its high-energy environment and deep dives into emerging technologies. We’re looking forward to strengthening partner relationships and exploring innovative solutions across the CX ecosystem.
15. CCW Nashville
Dates: October 7–9
Location: Nashville, TN
Website: https://www.customercontactweek.com/ccw-nashville/
CCW Nashville brings the customer contact community together to explore the future of customer experience through thought leadership, hands-on learning, and peer collaboration.
16. AWS re:Invent
Dates: November 30 – December 4
Location: Las Vegas, NV
Website: https://reinvent.awsevents.com/
We’ll wrap up the year at AWS re:Invent, the premier global cloud computing event. From technical deep dives to visionary keynotes, this event offers unmatched insight into the future of cloud, AI, and scalable technology platforms.
17. CX Lift (AVANT)
Dates: Early December
Location: Sundance, UT
Website: https://goavant.net/events/
CX Lift is an exclusive, partner-focused event centered on innovation, collaboration, and executive-level discussion. We’re excited to close out the year in a setting designed for strategic conversations and meaningful connections.
Let’s Connect in 2026
Industry events are where strategy turns into action. At Call Center Power, we value the opportunity to connect in person, exchange ideas, and help organizations solve real-world CX and operational challenges.
If you’re attending any of these events in 2026, we’d love to meet you. Reach out to schedule time with our team and let’s continue the conversation.