Impact By The Numbers
Data That Backs Our Capabilities
Increase in service levels
In savings due to customer care
Increase in NPS score
In additional revenue
In outsourcing savings
Decrease in attrition
What Our Clients Have To Say
Call Center Power is incredible at helping us define our needs and keeping us focused on goals that come from those needs. It is also amazing to work with a team that is flexible and can quickly make adjustments to those goals.
The team at Call Center Power have been incredibly helpful in providing guidance throughout the process and assisting our team in establishing new processes and making the needed changes to optimize our organization's call center.
In a short time, Call Center Power familiarized themselves with our business, listened to our needs, and created an engaging solution that resonated with the team. We are very lucky to partner with Call Center Power and wouldn’t hesitate to use them again for future needs.
Call Center Power did an incredible job helping us to evaluate our operations, and delivered not just a set of cogent recommendations for improvement but also incredibly collaborative support in implementing sustainable change.
Call Center Power provided our team valuable insight into our call center operations. They documented workflows and procedures and shared best practices that allowed us to understand where we needed to improve. Partnering with Call Center Power was a great experience!
Call Center Power quickly assessed our situation and identified an innovative solution to not only add experienced agents to our team but also curb costs. We could not have taken our call center operation to these new heights without Call Center Power.
Our team is incredibly thankful for our partnership with Call Center Power. Lynx Central wouldn’t be where it is now without Call Center Power's support. It’s been a true pleasure, and I hope to stay connected for the future!