Call Center Power Names Patrick Hannah Principal Product & Platform Architect
Call Center Power Names Patrick Hannah Principal Product & Platform Architect
Former CloudHesive CTO and AWS Top Ambassador joins CCP to accelerate Amazon Connect and cloud contact center delivery
LEESBURG, VA. — May 5, 2026 — Call Center Power (CCP), a platform-agnostic contact center solutions firm and certified partner of Amazon Web Services (AWS), Genesys, Zoom, and Zendesk, today announced that Patrick Hannah has joined the company as Principal Product & Platform Architect.
Hannah brings more than 25 years of contact center, cloud, and managed services experience to the role, and will focus on product and platform architecture, supporting customer engagements across Amazon Connect and the broader contact center stack.
Background
Hannah most recently served as Chief Technology Officer of CloudHesive, an AWS Premier Tier consulting and managed services partner he co-founded and helped build over more than a decade. At CloudHesive, he led product management and development for SaaS platforms including ConnectPath, Centricity, and Dextr, and progressed the company’s AWS partnership to Premier Tier with 17 programs and competencies. He was the first employee accepted into the AWS Ambassador Program and received the AWS Top Ambassador Award in 2023.
Prior to co-founding CloudHesive, he served as Senior Manager of Production Engineering at Pegasystems, where he built and managed the Pega Cloud offering across more than 1,000 AWS instances supporting enterprise and government customers. Earlier in his career, he architected and operated the contact center platform at Arise Virtual Solutions, scaling it to more than 2,000 ports and 5,000 remote agents across domestic and international markets.
What This Means for CCP
In his new role, Hannah will partner closely with CCP’s sales, delivery, and managed services teams to deepen the firm’s Amazon Connect practice, mentor solutions architects, support pre-sales for enterprise and public sector pursuits, and contribute to CCP’s product and partner strategy across the AWS ecosystem.
“Patrick is one of the most respected technologists in the Amazon Connect ecosystem, and he has the rare combination of deep architecture expertise, hands-on delivery experience, and product instincts that scale a practice,” said Doug Deker, Chief Executive Officer of Call Center Power. “His arrival meaningfully strengthens our Amazon Connect practice and the customer outcomes we deliver. We could not be more excited to welcome him to the team.”
“CCP has built a reputation for honest, outcomes-focused work in a market that needs more of it,” said Patrick Hannah, Principal Product & Platform Architect at Call Center Power. “The team’s platform-agnostic perspective, strong AWS partnership, and depth across BPO sourcing and contact center technology made this an easy decision. I’m looking forward to helping our customers get the most out of Amazon Connect and the broader AWS contact center stack.”
Certifications and Industry Involvement
Hannah holds every available AWS certification, including early adopter credentials in the AI Practitioner, Generative AI Developer – Professional, and Machine Learning Engineer – Associate tracks. He is also a CISSP, CCSP, FinOps Certified Practitioner, and CMMC Registered Practitioner.
He has served as an AWS Certification subject matter expert, an AWS Partner Well-Architected Lead, and a leader of the South Florida AWS User Group, and was named an AWS Community Builder and AWStronaut. He is a member of the CMMC Day Program Committee, IEEE, ACM, OWASP, and InfraGard.
Learn More
To learn more about Call Center Power’s Amazon Connect practice, visit callcenterpower.com/amazon-connect.
To discuss how our team can help with your contact center goals, submit an inquiry.
Media Contact Dave Deker Chief Revenue Officer, Call Center Power dave.deker@callcenterpower.com (703) 623-1657
Proven Results: Case Studies
How WellDyne Modernized Pharmacy Member Support with Amazon Connect
See how WellDyne partnered with Call Center Power to modernize their contact center on Amazon Connect — improving member support, reducing handle time, and scaling pharmacy CX across channels.
Transforming Patient Access Operations at Emory Healthcare
See how Emory Healthcare improved workforce management, training, and performance with Call Center Power’s operational transformation—reducing attrition by 30% and boosting quality scores by 15%.
Transforming Patient Access Technology at Emory Healthcare
Discover how Emory Healthcare partnered with Call Center Power to implement Genesys Cloud and Epic Cheers, reducing AHT, improving FCR, and transforming patient access technology.
Modernizing the Contact Center Experience for HST Pathways with Amazon Connect
Recognizing the need for a scalable, integrated, and data-driven contact center, HST Pathways partnered with Call Center Power to modernize their operations. The goal: migrate to a cloud-based platform, seamlessly integrate with Salesforce, and equip their team with the tools and insights to deliver faster, more efficient, and higher-quality support.
How Call Center Power Transformed AmRide’s Contact Center — Zero Downtime, Higher Efficiency
AmRide partnered with Call Center Power to conduct a comprehensive contact center transformation, addressing downtime, inefficiencies, and scalability challenges. Through targeted process redesign, technology enablement, and workflow optimization, AmRide achieved improved service reliability, greater agent efficiency, and a scalable foundation for future growth.
An Ongoing Relationship Saving Millions
By engaging Call Center Power, a major Automotive Company was able to achieve significant milestones, including designing and documenting service processes, establishing a call center in record time, saving millions through negotiations, and implementing a robust Quality Management program. This case study follows Call Center Power’s work from 2019 to now.