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Blog Posts & Infographics

Call Center Technology

Leveraging AI in Call Centers

You might have heard about new AI technology in recent months, but how can these new technologies impact business operations and how are they being utilized in call centers?

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Call Center Attrition

Successful Call Centers Affect Patient Retention

Daily, countless people visit or contact healthcare facilities. Amidst the influx of patient data and backlogs of billing requests that medical staff have to manage, it can be difficult to keep up with all their inquiries in such a busy environment.

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Financial

How to Use a Contact Center Effectively to Originate Loans

Reverse mortgages are perceived as one of the most complex and unique financial products, which is why many borrowers find it stressful to acquire them. However, savvy reverse lenders are effectively using call center personnel to originate these loans. This on their ability to develop connections and efficiently share information. Lenders looking to leverage a contact center approach to mortgage originations successfully should keep a few things in mind to optimize success. Read more in our latest blog.

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Call Center How to

How to Cut Costs In Contact Center Operations

In order to meet key performance indicators (KPIs), maintain service levels and absorb additional volume, contact center operations managers should consider four things: efficiency, process changes, self-service, and technological upgrades. In this blog post, we will explore each of these four topics in more detail and provide examples of how companies have been able to cut costs in call center operations without sacrificing quality or increasing employee turnover rate.

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Healthcare

Corporate Wellness Infographic

When employees are healthy and happy, they can better handle the stresses of the job. This can lead to improved work performance and reduced turnover rates. In any business, it’s important to invest in the wellness of your employees. Check out this infographic on ways to improve employee wellness in your own call center.

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Call Center Attrition

How to Achieve Call Reduction Using Call Center Technology

80 percent of executives surveyed stated that digital solutions are the most important strategic initiative over the next five years. Of customer care executives surveyed, 57 percent reported that call reduction was the top priority for the next five years. They are attempting to reduce call volume by pushing individuals to the web for self-service information, using call center technology. Read more in our latest blog.

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Call Center Technology

The benefits of data analytics for call centers

Call centers have long relied on customer data to improve the customer experience. By tracking customer calls, texts, and even speech, call center staff can identify trends and monitor customer satisfaction levels.

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