Knowledge is of no value unless you put it into practice
"The team at Call Center Power have been incredibly helpful in providing guidance throughout the process and assisting our team in establishing new processes and making the needed changes to optimize our organization."
“We hired Doug Deker from Call Center Power to consult with our Reservations Team about developing an omnichannel call center. Not only did Doug educate us about the tech capabilities we should be looking for in a new phone system, he also helped us develop an effective contact strategy for following up on hot leads. In just a short time, Doug familiarized himself with our business, listened to our needs, and created an engaging presentation that resonated with the entire team. We feel very lucky to have found Call Center Power, and we wouldn’t hesitate to use them again for future consulting needs.”
“We rely heavily on having highly trained admissions advisors to help support families in evaluating our career exploration programs. Call Center Power did an incredible job helping us to evaluate our operations, and delivered not just a set of cogent recommendations for improvement but also incredibly collaborative support in implementing sustainable change. Doug became a real part of the team and someone that we relied on significantly during a period of great organizational change.”
“Call Center Power provided the NYULH Finance Help Desk management team valuable insight into our call center operations. Their team documented workflows and procedures and shared best practices that allowed us to understand where we needed to improve. Partnering with Call Center Power was a great experience!”
“This morning I spoke highly of the work you did for Envision Experience and made sure everyone knew that you are so great we hired you twice.”
“Our business is highly seasonal in nature, and we needed help finding high-performing seasonal agents who could effectively listen to our customers’ needs and position and sell our complex solutions. Call Center Power quickly assessed our situation and identified an innovative solution to not only add experienced agents to our team but also curb costs. Call Center Power provided our business with an exceptional level of experience and a wealth of contacts in the industry, and in addition they were an absolute pleasure to work with. We could not have taken our call center operation to these new heights without Call Center Power tremendous help and support.”