analytics

Benefits of Empowering Banking Call Centers With Advanced Analytics

Benefits of Empowering Banking Call Centers With Advanced Analytics

Leave a Comment / Financial / By

3 MIN. READ According to a 2017 survey of banks in the Asia-Pacific, North America, and Europe, 80 percent of all customer interactions occur on digital. However, only 25 percent of sales (5 percent on mobile and 20 percent online) occur on digital channels. This shows that most sales in the banking sector require some …

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How Data-Driven Decision Making Enhances Customer Experience

How Data-Driven Decision Making Enhances Customer Experience

Leave a Comment / Call Center Technology, Customer Experience / By

Our last blog covered tech trends in the call center industry that enabled outpacing your competition while also predicting your customer’s needs to remain competitive. With the rise of more advanced service delivery technologies, call center organization’s ability to remain competitive are directly related to their desire to embrace these new technologies, as well as …

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