banking

Benefits of Empowering Banking Call Centers With Advanced Analytics

Benefits of Empowering Banking Call Centers With Advanced Analytics

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3 MIN. READ According to a 2017 survey of banks in the Asia-Pacific, North America, and Europe, 80 percent of all customer interactions occur on digital. However, only 25 percent of sales (5 percent on mobile and 20 percent online) occur on digital channels. This shows that most sales in the banking sector require some …

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How to Use a Contact Center Effectively to Originate Loans

How to Use a Contact Center Effectively to Originate Loans

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3 MIN. READ Reverse mortgages are perceived as one of the most complex and unique financial products, which is why many borrowers find it stressful to acquire them. Marketers traditionally had face-to-face meetings with clients and guided them through the lengthy loan origination process. However, savvy reverse lenders are effectively using call center personnel to originate these …

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