Most telephone contact centers are expensive to operate and maintain. Their executives often announce that calls will increase significantly over the coming year, but require agent staffing levels to remain the same. Unfortunately, most organizations believe that simply streamlining or purchasing new technology will solve all their problems, but it is only part of the …
Every organization faces the challenge of how to complete work and projects with the staff currently on hand. In many instances, organizations do not have the money to hire additional employees, or hiring a new person is not a sound decision when your team does not anticipate a long-term need for the position. In such …
U.S. companies today lose more than $62 billion annually due to poor customer service, and 33 percent of Americans consider switching companies after just a single instance of poor service. Call center consulting services can provide that birds-eye view that your organization needs and can turnaround your customer experience sooner than later by focusing on …
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