call center brokers

Questions for Your Contact Center Outsourcing Vendor

Leave a Comment / Call Center Consulting / By ccpadmin

Are you considering outsourcing your contact center operations? While all call centers may seem similar, it’s crucial to be cautious when it comes to your brand. Basic request for proposal (RFP) questions can help filter out poor choices, but it’s important to dig deeper before hiring.

What are Call Center Brokers?

Leave a Comment / Call Center Consulting, Call Center Outsourcing / By ccpadmin

We have tried 3 call center outsource providers over the past 5 years, and none of them did a good job. They were great with their dog and pony show, but were wheels off when it came to actually servicing our customers. I’m starting to think the only way our customer service is going to …

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