Africa is quickly becoming a new HUB for the call center industry. However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer. Well, the African people are working to change that. Africa is a huge place with diverse cultures, a highly educated workforce, …
Africa is quickly becoming a new HUB for the call center industry. However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer. Well, the African people are working to change that. Africa is a huge place with diverse cultures, a highly educated workforce, …
Building a Call Center Industry Through a Community Approach Read More »
Africa is quickly becoming a new HUB for the call center industry. However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer. Well, the African people are working to change that. Africa is a huge place with diverse cultures, a highly educated workforce, …
Africa – The New Lion of the Call Center Industry Read More »
Welcome to the Call Center Corner Podcast where hosts Doug Deker and Brian Redden invite experts from the call center industry to discuss the application of professional services that create a Center of Excellence, as well as share insights in the call center technology, trends, and operations. Brian: Welcome to the Call Center Corner …
Call Center Power provides insights on how to drive customer satisfaction, specifically in a call center or contact center environment.
5 MIN. READ In today’s business landscape, “customer-centricity” has become so important that organizations coordinate their efforts and adapt all customer contact points to implement a customer-centric culture in every step of the client journey. Long-term growth and success depend largely on customer loyalty and satisfaction. The Customers 2020 Report predicts that customer experience will overtake product …
3 MIN. READ Technology continues to push in the forefront as executives seek ways to achieve call reduction. Operational efficiencies and achieving reduced costs while maintaining customer satisfaction have become the top strategic goals for executives. In fact, 80 percent of executives surveyed stated that digital solutions are the most important strategic initiative over the next five …
How to Achieve Call Reduction Using Call Center Technology Read More »
