Call Center Power Names Patrick Hannah Principal Product & Platform Architect
Call Center Power announces Patrick Hannah as Principal Product & Platform Architect. Former CloudHesive CTO and AWS Top Ambassador joins CCP to strengthen Amazon Connect delivery.
Your Platform Is Powerful. Is Anyone Actually Managing It?
Your contact center platform is powerful, but only if someone is actively managing it. Here's what expert-led managed services actually looks like.
CCaaS Readiness Assessment: Is Your Contact Center Ready for Cloud Migration?
Contact center leaders are re-evaluating CCaaS, AI, analytics, and cloud platforms in 2026. Here’s how technology evaluation decisions are being made.
How Contact Center Leaders Are Evaluating Technology in 2026
Contact center leaders are re-evaluating CCaaS, AI, analytics, and cloud platforms in 2026. Here’s how technology evaluation decisions are being made.
How Do I Know If It’s Time to Outsource My Call Center in 2026?
As 2026 approaches, many COOs and CX leaders are re-evaluating whether now is the right time to outsource their call center. Rising labor costs, evolving customer expectations, and rapid technology changes are pushing organizations to rethink their CX strategy. This guide breaks down the top signs you’re ready to outsource and how to confidently choose the right BPO partner.
How to Choose the Right Contact Center Platform in 2026 (Platform Comparison + What to Consider)
Looking for the best contact center platform in 2026? This guide compares Amazon Connect, Genesys Cloud CX, Zoom Contact Center, and Zendesk and outlines what to consider, from AI maturity to omnichannel capabilities, integrations, licensing, and scalability. Use it to choose the right CCaaS solution for your organization’s needs.
The Future of Contact Center Modernization: Why Cloud + AI Are No Longer Optional
Legacy systems are holding customer experience back. As customer expectations evolve, cloud and AI technologies have become essential for modern contact centers. In this post, Call Center Power explores how platforms like Amazon Connect and Genesys Cloud CX are transforming CX — delivering greater flexibility, automation, and insights for organizations ready to modernize in 2025 and beyond.
Call Center Power is Now an AWS Service Delivery Partner for Amazon Connect
At Call Center Power, we help organizations modernize the way they serve their customers. That’s why we’re proud to share a major milestone: Call Center Power has been named an AWS Service Delivery Partner (SDP) for Amazon Connect.
The 2025 Guide to Modernizing Your Contact Center
This guide explores how to modernize your contact center in 2025 with cloud platforms, AI-driven analytics, automation, and omnichannel engagement. Learn why outdated systems drain resources, the key modernization drivers to focus on, and how Call Center Power helps organizations lower costs, boost customer satisfaction, and future-proof operations.
Are You Still Manually Scoring for QA in Your Contact Center?
Most contact centers still rely on manual QA — reviewing only a fraction of calls, chats, or emails. The result? Missed insights, inconsistent scoring, and higher costs. Automated QA changes the game by analyzing 100% of interactions, detecting compliance risks in real time, and giving managers more time to coach agents and improve CX.
Top 5 Contact Center Challenges for Government Agencies (and How to Solve Them)
Government contact centers face unique challenges — from outdated technology to rising citizen expectations. In this blog, we break down the five biggest obstacles public sector contact centers encounter and share proven strategies to modernize operations, improve service, and cut costs.
How Outsourced Call Center Solutions Drive Growth Across Every Industry
Outsourcing is no longer just a cost-cutting move — it’s a growth strategy. Across industries like healthcare, finance, government, and retail, outsourced call center solutions are helping organizations scale faster, improve customer experience, and adapt to changing demand. From seasonal spikes in retail to secure citizen services in government, outsourcing combined with modern cloud contact center technology gives businesses the flexibility, scalability, and expertise they need to perform at their best.