call centers

Benefits of Empowering Banking Call Centers With Advanced Analytics

Benefits of Empowering Banking Call Centers With Advanced Analytics

3 MIN. READ According to a 2017 survey of banks in the Asia-Pacific, North America, and Europe, 80 percent of all customer interactions occur on digital. However, only 25 percent of sales (5 percent on mobile and 20 percent online) occur on digital channels. This shows that most sales in the banking sector require some …

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Organizing Call Centers for Patient Satisfaction

Organizing Call Centers for Patient Satisfaction

2 MIN. READ Patient satisfaction is becoming a key metric for all health care organizations and providers. Not only is payment reimbursement from agencies like Medicaid tied to patient satisfaction, but patients can and will change providers or carriers if they are not happy. Call centers can play an important role in increasing patient satisfaction. …

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How to Achieve Call Reduction Using Call Center Technology

How to Achieve Call Reduction Using Call Center Technology

3 MIN. READ Technology continues to push in the forefront as executives seek ways to achieve call reduction. Operational efficiencies and achieving reduced costs while maintaining customer satisfaction have become the top strategic goals for executives. In fact, 80 percent of executives surveyed stated that digital solutions are the most important strategic initiative over the next five …

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Contact Center Outsourcing Benefits

Contact Center Outsourcing Benefits

To outsource, or not to outsource, what are the benefits and how it helps my business. These are some of the most common contact center outsourcing questions. Operating a successful business means taking risks to increase profits, but how do you know which risks to take? Many companies spend thousands of dollars performing services that …

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Top 10 Ways to Improve Your Customer Experience

Top 10 Ways to Improve Customer Experience In a Call Center

In today’s market, customer experience can make or break the entire image of your business, and considering how important customer experience is, it can be very difficult to find qualified call centers that meet your organization needs. Many organizations choose to hire call centers that employ competent and knowledgeable staff via recommendations. Call Centers also …

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The Benefits of Using a Call Center

The Benefits of Using a Call Center

Before we talk about the benefits of using a call center, let’s dig deeper into the challenges that most small businesses have. Small businesses struggle daily with budgets that do not allow them to provide the services needed, to consistently secure customers. According to Chron, small businesses struggle with: Employee Turnover. Financing. Time Management. Marketing …

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