To outsource, or not to outsource, what are the benefits and how it helps my business. These are some of the most common contact center outsourcing questions. Operating a successful business means taking risks to increase profits, but how do you know which risks to take? Many companies spend thousands of dollars performing services that …
As the Director of a call center, how many times do you have to get on calls with clients or host tours into your center and you are like: “I wish I could spend less time doing the dog and pony shows, and more time actually managing my business!” I cannot tell you how many …
Call center executives all over the world get faced with this question at some point in their career. Doesn’t matter how big their company is or what industry vertical they are in because at some point, every organization is faced with the pressure to do more with less. Reducing expenses in the wake of increasing …
