outsourcing

Sourcing a Call Center Outsource Partner in a Post Pandemic World

Our special guest for this episode is Jeff Velodota, the Director of Sales and Marketing for one of our call center outsource partners; Telecom INC. Along with Doug Deker (President of Call Center Power and outsourcing GURU), we explore how performing the due diligence process on a potential BPO outsource partner has changed pre vs …

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A Continent of Call Center Opportunity

Africa is quickly becoming a new HUB for the call center industry.  However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer.  Well, the African people are working to change that.  Africa is a huge place with diverse cultures, a highly educated workforce, …

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Building a Call Center Industry Through a Community Approach

Africa is quickly becoming a new HUB for the call center industry.  However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer.  Well, the African people are working to change that.  Africa is a huge place with diverse cultures, a highly educated workforce, …

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Africa – The New Lion of the Call Center Industry

Africa is quickly becoming a new HUB for the call center industry.  However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer.  Well, the African people are working to change that.  Africa is a huge place with diverse cultures, a highly educated workforce, …

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Questions for Your Contact Center Outsourcing Vendor

Questions for Your Contact Center Outsourcing Vendor

So, you’ve worked with a contact center consultant and have chosen to outsource. In the big picture, call centers look alike. Yet, in the case of contact center outsourcing, you cannot be too careful with your brand. Basic request for proposal (RFP) questions are used to sort out the disastrous and horrible. Before hiring based …

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Call Center Outsourcing Call Center Consulting

Call Center Outsourcing: Building Your Ideal Customer Experience

Contact centers are the heartbeat of your company’s customer experience. Unfortunately, this critical component of your brand sometimes lacks the efficiencies and effectiveness you need. Whether you are looking for call center consulting or call center outsourcing, we are ready to help you. We want to become an extension of your business, not just another …

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Call Center Consulting Plan Call Center Consultant

What Should Your Call Center Consulting Plan Look Like

Opening any business is risky, and can be overwhelming if you have never done it before. Opening your call center can be tricky if you don’t know the ins and outs of the industry. Finding all the information you need is the trickiest part. Can you afford to miss any steps or components? A call …

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Contact Center Outsourcing Benefits

Contact Center Outsourcing Benefits

To outsource, or not to outsource, what are the benefits and how it helps my business. These are some of the most common contact center outsourcing questions. Operating a successful business means taking risks to increase profits, but how do you know which risks to take? Many companies spend thousands of dollars performing services that …

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Outsourcing Non-Core Activities of Your Business

Outsourcing Non-Core Activities of Your Business

General Management defines an organization’s stages in four ways. The seed stage, the startup stage, growth, and expansion. Opposed to popular belief, outsourcing non-core activities of your business can be considered, in all stages, as a great asset. This is not limited to the expansion stage. When it comes to finding the right outsourcing partner, …

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