A few months ago, we wrote a blog predicting technology trends in call centers for 2023. As we move into the year’s second half, we’re revisiting those predictions and analyzing the trends we’ve seen in call centers so far. With technology changing so much in the past year, it’s important to stay current on the latest trends and how they impact the contact center industry.
3 MIN. READ Technology continues to push in the forefront as executives seek ways to achieve call reduction. Operational efficiencies and achieving reduced costs while maintaining customer satisfaction have become the top strategic goals for executives. In fact, 80 percent of executives surveyed stated that digital solutions are the most important strategic initiative over the next five …
How to Achieve Call Reduction Using Call Center Technology Read More »
Cloud computing has become a main digital transformation strategy for business, and contact centers are no different. Software, services, and storage via the internet have become a common conversation point in business. According to a recent report, the cloud-based contact center market is expected to grow from $6.47 billion in 2017 to $24.11 billion by 2023. …
As call center technologies get more and more sophisticated, customers have become more accustomed to highly enriched, intuitive and efficient interactions when they contact a customer service call center. As a call center service provider, your organization must be committed to staying at the forefront of the contact center technology race in order to remain …
3 Call Center Technologies That Will Impact Your Business Read More »
