Zoom Contact Center Solutions That Transform CX
Unify voice, video, chat, and AI with Zoom’s powerful CX suite, including Zoom Contact Center, Virtual Agent, and Workforce Engagement Management (WEM). Designed and implemented by Call Center Power, a Zoom Agency Partner, to help you modernize and optimize every customer interaction.
Zoom Contact Center Solutions
That Transform CX
Unify voice, video, chat, and AI with Zoom's powerful CX suite. Designed and implemented by Call Center Power, a Zoom Agency Partner, to modernize every customer interaction.
Get a Free Technology EvaluationZoom Agency Partner Expertise You Can Trust
With 31 individual accreditations across Deployment, Sales, Support, and Technical Sales - plus our 2026 Strategic Advisor designation - Call Center Power brings deep knowledge and expertise to every Zoom engagement.
Why enterprises choose Zoom Contact Center.
Zoom Contact Center brings voice, video, chat, SMS, and social together in one AI-powered cloud platform, delivering faster, more personal customer experiences without legacy complexity.
Omnichannel + Video-Native
Connect with customers through voice, video, chat, SMS, and social, built for visual engagement, not just calls.
- Screen share and visual problem-solving
- Seamless channel switching mid-interaction
- Unified customer conversation history
AI-Powered Automation
Zoom AI Companion, Expert Assist, and Virtual Agent automate interactions and guide agents in real time.
- Automatic call summarization
- Real-time sentiment detection
- Intelligent agent coaching and next-best-action
Unified Analytics
Centralized analytics provide end-to-end visibility into performance, sentiment, and customer journeys across every channel.
- Cross-channel journey mapping
- Agent performance dashboards
- Real-time and historical reporting
Workforce Engagement (WEM)
Streamlined quality management, forecasting, and AI-driven coaching to boost agent performance.
- Transcription-based quality scoring
- Automated forecasting and scheduling
- Performance coaching workflows
Seamless Zoom Workplace Integration
When combined with Zoom Workplace, your contact center and back-office communication work seamlessly together.
- Agents instantly reach back-office experts
- Shared context across UC and CC
- Single-pane admin and reporting
Secure and Scalable
Cloud-based architecture with enterprise-grade security, compliance, and global data residency options.
- SOC 2 Type II and HIPAA compliant
- Global data residency options
- CRM and help desk integrations
The full Zoom CX platform, implemented by experts.
Call Center Power designs and deploys the complete Zoom CX ecosystem, from contact center to virtual agents to workforce management.
- Voice, video, chat, SMS, and social channels
- Skills-based and intelligent routing
- AI Companion call summaries
- Real-time supervisor dashboards
- Native CRM screen pops
- Natural language understanding
- Intent recognition and entity extraction
- Seamless handoff to live agents
- Knowledge base integration
- Multi-language support
- AI-driven quality scoring
- Forecasting and schedule optimization
- Agent coaching and performance tracking
- Transcription and sentiment analysis
- Adherence monitoring
Four steps to a modern Zoom contact center.
Technology Evaluation
We evaluate your current contact center environment and determine which platform is the right fit for your needs.
Solution Design
CCP architects a tailored Zoom deployment with channels, routing, AI features, and integrations scoped to your requirements.
Implementation
Our certified team deploys, configures, tests, and trains your organization on the full Zoom CX suite.
Ongoing Optimization
Post-launch, CCP provides managed services, performance tuning, and strategic guidance to maximize ROI.
Why organizations trust CCP for Zoom.
31 Zoom Accreditations
Certified across Deployment, Sales, Support, and Technical Sales for Contact Center, Virtual Agent, and Phone.
End-to-End Implementation
From technology evaluation through deployment, training, and managed services, we handle every phase.
Platform-Agnostic Expertise
We also implement Amazon Connect, Genesys, and Zendesk, so our Zoom recommendation is honest, not locked-in.
Managed Services Post-Launch
Our team provides 24/7 incident response, system optimization, and strategic guidance after go-live.
Consulting and Staff Augmentation
Need operational expertise alongside the technology? CCP provides recruiting, training, QA, WFM, and more.
Enterprise-Proven Track Record
Trusted by organizations like Toyota Connected, Westgate Resorts, Custom Ink, and Arbonne across multiple industries.
Ready to Transform Your Contact Center with Zoom?
Contact us to learn how implementing Zoom Contact Center can elevate your operations, reduce costs, and deliver exceptional customer experiences.
Trusted By:
Zoom Agency Partner Expertise You Can Trust
Call Center Power is a Zoom Agency Partner with proven expertise in Zoom Contact Center.
We specialize in implementing and optimizing Zoom’s AI-powered CX solutions, including Contact Center, Virtual Agent, and Workforce Engagement Management (WEM), to unify communication across voice, video, chat, and more. We elevate your customer experience with scalable, intelligent, and seamless Zoom technology.
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Years Delivering Zoom Contact Center Solutions
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Major Industries Delivered Zoom Contact Center Solutions
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Certified Zoom Contact Center Implementation Specialists
Amazon Connect Case Studies
Why Enterprises Choose Zoom Contact Center
Zoom Contact Center brings together voice, video, chat, SMS, and social in one AI-powered cloud platform. Designed for simplicity, flexibility, and visual engagement, Zoom helps organizations deliver faster, more personal customer experiences—without the complexity of legacy systems.
When combined with Zoom Workplace, your contact center, collaboration, and back-office communication all work seamlessly together—allowing agents to instantly connect with experts, share context, and resolve issues faster.
We’re not only certified — we’ve done it.
Omnichannel + Video-Native
Connect with customers through voice, video, chat, SMS, and social—built for visual engagement, not just calls.
AI-Powered Automation
Zoom AI Companion, Expert Assist, and Virtual Agent automate interactions, summarize calls, and guide agents in real time.
Faster Insights
Centralized analytics provide end-to-end visibility into performance, sentiment, and customer journeys across every channel.
Unified Collaboration
Integrates seamlessly with Zoom Workplace so agents can instantly reach back-office experts and resolve issues faster.
Workforce Engagement (WEM)
Streamlined quality management, forecasting, and AI-driven coaching to boost agent performance.
Secure & Scalable
Cloud-based architecture with enterprise-grade security, compliance, and global data residency options.
Ready to Transform Your Call Center with
Call Center Power and Zoom Contact Center?
Contact us to learn more about how implementing Zoom Contact Center can elevate your contact center operations.
Platform Highlights
Addressing Modern Call Center Challenges
- Video-Optimized Engagement (screen share, visual problem-solving) that drives CSAT and agent efficiency
- AI Everywhere: summarize, suggest actions, detect sentiment, and automate handoffs with AI Companion + Expert Assist + Virtual Agent
- Unified Analytics across UC + CC so leaders can see the whole journey
- WEM Built-In: transcription-based QM, automated scoring, forecasting, and scheduling
- CRM/Help Desk integrations including Microsoft Dynamics 365 screen pops
