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Kate Grochowski

The “Dumb” Things Call Centers Still Do but Shouldn’t

Kate Grochowski

Customer Success vs. Customer Service

Kate Grochowski

Sourcing a Call Center Outsource Partner in a Post Pandemic World

Kate Grochowski

A Continent of Call Center Opportunity

Kate Grochowski

Building a Call Center Industry Through a Community Approach

Kate Grochowski

Africa – The New Lion of the Call Center Industry

February 12, 2022

Kate Grochowski

Making Quality Assurance Operational

October 28, 2021

Kate Grochowski

Benefits of Outsourcing Your Call Center Needs

Call Center Staffing

Calculating Call Center Staffing to Support Patients and Employees

Patient Retention Health Care Call Center

Successful Call Centers Affect Patient Retention

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