Call Center Outsourcing

Outsourcing and the Matchmaking Process

Update: Our webinar scheduled for Wednesday September 21st 2022 has been postponed to a later, to-be-announced date.  Outsourcing can save businesses money and allow for higher quality services, so it’s important to evaluate all your options before making any decisions. This fall, Call Center Power will be hosting their first webinar: “Outsourcing Best Practices and …

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Optimizing Your Center of Excellence: Eight Areas to Consider [A Checklist Primer]

When building, managing, and scaling a successful contact center, you need to focus on optimization in eight key areas. This blog outlines best practices that will help you turn your contact center into a true center of excellence. It will overview everything from recruiting and staffing to reporting and data analytics. If you’d rather opt …

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Why Businesses are Outsourcing Their Contact Centers: The Top Three Reasons

In today’s business world, outsourcing has become an essential tool for companies large and small. By outsourcing certain aspects of their business, companies can focus on their core operations and improve their bottom line. One area where outsourcing has continued to become popular is contact center services. With the rise of the gig economy and …

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Sourcing a Call Center Outsource Partner in a Post Pandemic World

Our special guest for this episode is Jeff Velodota, the Director of Sales and Marketing for one of our call center outsource partners; Telecom INC. Along with Doug Deker (President of Call Center Power and outsourcing GURU), we explore how performing the due diligence process on a potential BPO outsource partner has changed pre vs …

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A Continent of Call Center Opportunity

Africa is quickly becoming a new HUB for the call center industry.  However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer.  Well, the African people are working to change that.  Africa is a huge place with diverse cultures, a highly educated workforce, …

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Building a Call Center Industry Through a Community Approach

Africa is quickly becoming a new HUB for the call center industry.  However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer.  Well, the African people are working to change that.  Africa is a huge place with diverse cultures, a highly educated workforce, …

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Africa – The New Lion of the Call Center Industry

Africa is quickly becoming a new HUB for the call center industry.  However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer.  Well, the African people are working to change that.  Africa is a huge place with diverse cultures, a highly educated workforce, …

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How to Cut Costs In Contact Center Operations

How to Cut Costs In Contact Center Operations

Most telephone contact centers are expensive to operate and maintain. Their executives often announce that calls will increase significantly over the coming year, but require agent staffing levels to remain the same. Unfortunately, most organizations believe that simply streamlining or purchasing new technology will solve all their problems, but it is only part of the …

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Contact Center Transformation Benefits of Using the Cloud

Contact Center Transformation via the Cloud

Cloud computing has become a main digital transformation strategy for business, and contact centers are no different. Software, services, and storage via the internet have become a common conversation point in business. According to a recent report, the cloud-based contact center market is expected to grow from $6.47 billion in 2017 to $24.11 billion by 2023. …

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