If you frequent our Call Center Corner blogs and other pieces of advice from us, you know that we often cite “lack of morale” or “lack of incentive” as a problem we see in many call centers. These two problems seem basic but can quickly snowball into retention problems, performance issues, and overall dysfunction within an organization.
Prioritizing customer education for your call center can have a significant impact on both your customers and your team. By providing customers with the knowledge they need to use your products/services correctly, you can reduce call volumes and streamline your customer support process.
If you are a business owner, you know that providing excellent customer service is essential to the success of your company. But what happens when you outsource customer services?
Finding the right call center for your business can be overwhelming. It can be difficult to know where to start and what to look for. Brokers can help you look for the right one that will be the perfect fit for your business’s needs. They can also help you save time and costs.
Every organization, whether it is a small business or a large enterprise, has to manage its budget carefully. One of the best ways to save money and improve performance is to outsource your call center.
Update: Our webinar scheduled for Wednesday September 21st 2022 has been postponed to a later, to-be-announced date. Outsourcing can save businesses money and allow for higher quality services, so it’s important to evaluate all your options before making any decisions. This fall, Call Center Power will be hosting their first webinar: “Outsourcing Best Practices and …
When building, managing, and scaling a successful contact center, you need to focus on optimization in eight key areas. This blog outlines best practices that will help you turn your contact center into a true center of excellence. It will overview everything from recruiting and staffing to reporting and data analytics. If you’d rather opt …
Optimizing Your Center of Excellence: Eight Areas to Consider [A Checklist Primer] Read More »
In today’s business world, outsourcing has become an essential tool for companies large and small. By outsourcing certain aspects of their business, companies can focus on their core operations and improve their bottom line. One area where outsourcing has continued to become popular is contact center services. With the rise of the gig economy and …
Why Businesses are Outsourcing Their Contact Centers: The Top Three Reasons Read More »
Our special guest for this episode is Jeff Velodota, the Director of Sales and Marketing for one of our call center outsource partners; Telecom INC. Along with Doug Deker (President of Call Center Power and outsourcing GURU), we explore how performing the due diligence process on a potential BPO outsource partner has changed pre vs …
Sourcing a Call Center Outsource Partner in a Post Pandemic World Read More »
Africa is quickly becoming a new HUB for the call center industry. However, through misperception or inexperience, many “call center” people around the world are unaware of what this burgeoning market has to offer. Well, the African people are working to change that. Africa is a huge place with diverse cultures, a highly educated workforce, …
