Call Center Attrition

How to Achieve Call Reduction Using Call Center Technology

80 percent of executives surveyed stated that digital solutions are the most important strategic initiative over the next five years. Of customer care executives surveyed, 57 percent reported that call reduction was the top priority for the next five years. They are attempting to reduce call volume by pushing individuals to the web for self-service information, using call center technology. Read more in our latest blog.

Call Center Consulting Can Help Your Budget

Call Center Consulting Can Help Your Budget

Every organization faces the challenge of how to complete work and projects with the staff currently on hand. In many instances, organizations do not have the money to hire additional employees, or hiring a new person is not a sound decision when your team does not anticipate a long-term need for the position. In such …

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