Call Center Leadership

10 Ways to Improve Customer Experience in a Call Center

In a world where businesses are competing for attention, delivering superior customer service is more important than ever. Creating a positive customer experience can result in repeat business, customer referrals and a stronger bottom line. A call center is a great way to provide personalized service to your clients or customers while keeping your core …

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Customer Success vs. Customer Service

In this episode, we are joined by Emily Keller, LinkedIn’s Head of Talent Solutions Enterprise Customer Success. We discuss the complex relationship that many companies today have with their customers and how these complexities have forced organizations to think more holistically and proactively relative to their customer management strategy. As Emily tells us, it’s not just …

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Employee Wellness

Why You Should Prioritize Corporate Wellness in a Call Center Business

Employee wellness is something that businesses are right to take seriously, especially call centers. Thankfully, the idea of corporate or workplace wellness is something that both companies and employees seem to be focused on this year, as evident by this Workforce report. If you’ve been regularly online recently, you’ll know that wellness has become one of …

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Call Center Power Leadership Team

Building a Leadership Team! – Quick Read, Quick Results!

One of the MOST important things you can do in a call center is put together a great leadership team.  EVERYTHING depends on that.  I have gone into so many call centers that are struggling and without exception, most of the problem was due to a leadership team that was NOT setting clear performance expectations, …

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