Call Center Power Names Patrick Hannah Principal Product & Platform Architect
Call Center Power announces Patrick Hannah as Principal Product & Platform Architect. Former CloudHesive CTO and AWS Top Ambassador joins CCP to strengthen Amazon Connect delivery.
Smarter CX Starts Here: Call Center Solutions That Scale
Discover how Call Center Power helps businesses transform customer experience through strategic outsourcing, consulting, and technology solutions tailored for scalable, modern contact centers.
A Year of Innovation: Call Center Power’s 2024 Recap and 2025 Outlook
As 2024 comes to a close, it’s clear that this has been a transformative year for customer service and call center operations. […]
Client Management Advice in the Call Center Industry
Clients often tell us that they wish they could spend more time ACTUALLY managing their business. Leading a Call Center is not easy. There are sometimes hundreds of people to manage. When it comes to managing clients, the best approach is to be transparent, gain trust, and look for improvement in your workflow. Create a relationship with clients that show you are their partner, not some vendor manager that they avoid unless they have to. Read more about our tips for client management in our latest blog.
Building A Leadership Team in a Call Center
Leadership may be the single most important aspect of a successful call center. From understanding your individual team members’ strengths and weaknesses to making sure everyone is on the same page, creating an effective system for nurturing talent can seem difficult. In this blog post, we'll offer our thoughts on how to build a winning leadership team in your call center.
10 Ways to Improve Customer Experience in a Call Center
In a world where businesses are competing for attention, delivering superior customer service is more important than ever. Creating a positive customer […]
Customer Success vs. Customer Service
In this episode, we are joined by Emily Keller, LinkedIn’s Head of Talent Solutions Enterprise Customer Success. We discuss the complex relationship […]
Why You Should Prioritize Corporate Wellness in a Call Center Business
Employee wellness is something that businesses are right to take seriously, especially call centers. Thankfully, the idea of corporate or workplace wellness […]
Client Management – Quick Read, Quick Results!
As the Director of a call center, how many times do you have to get on calls with clients or host tours […]
Building a Leadership Team! – Quick Read, Quick Results!
One of the MOST important things you can do in a call center is put together a great leadership team. EVERYTHING depends […]