Inside Emory Healthcare’s Contact Center Transformation
Discover how Emory Healthcare achieved a 35% improvement in patient access and 22% shorter handle times through Genesys Cloud CX and Call Center Power’s healthcare contact center expertise.
Healthcare
Trusted By Leading Healthcare Providers BPO Network Real Results from Leading Healthcare Providers Operations Case Study Technology Case Study Emory Healthcare White […]
How Outsourced Call Center Solutions Drive Growth Across Every Industry
Outsourcing is no longer just a cost-cutting move — it’s a growth strategy. Across industries like healthcare, finance, government, and retail, outsourced call center solutions are helping organizations scale faster, improve customer experience, and adapt to changing demand. From seasonal spikes in retail to secure citizen services in government, outsourcing combined with modern cloud contact center technology gives businesses the flexibility, scalability, and expertise they need to perform at their best.
Calculating Call Center Staffing to Support Patients and Employees
2 MIN. READ Call center staffing can be a notoriously difficult puzzle to solve. However, accurately forecasting the demand for staff, particularly […]
Successful Call Centers Affect Patient Retention
2 MIN. READ Health care continues to move forward as a value-based industry with key standards regarding patients. On top of reimbursements […]
Using call centers as a tool for customer education
Call centers are becoming more utilized in the health care field as pressures about patient satisfaction increase. A Spok survey of 400 health care professionals found 62 percent of hospitals have a contact center strategy in place.
Organizing Call Centers for Patient Satisfaction
2 MIN. READ Patient satisfaction is becoming a key metric for all health care organizations and providers. Not only is payment reimbursement […]