Leveraging AI in Call Centers
You might have heard about new AI technology in recent months, but how can these new technologies impact business operations and how are they being utilized in call centers?
Healthcare
Contact Center Transformation Via The Cloud
Cloud computing is undeniably a crucial part of any business’s digital transformation strategy, and contact centers are no exception.
Successful Call Centers Affect Patient Retention
Daily, countless people visit or contact healthcare facilities. Amidst the influx of patient data and backlogs of billing requests that medical staff have to manage, it can be difficult to keep up with all their inquiries in such a busy environment.
Corporate Wellness Infographic
When employees are healthy and happy, they can better handle the stresses of the job. This can lead to improved work performance and reduced turnover rates. In any business, it’s important to invest in the wellness of your employees. Check out this infographic on ways to improve employee wellness in your own call center.
Calculating Call Center Staffing to Support Patients and Employees
2 MIN. READ Call center staffing can be a notoriously difficult puzzle to solve. However, accurately forecasting the demand for staff, particularly during peak periods, is critical for call center success. Understaffing a contact center increases both customer and employee attrition, whereas overstaffing wastes money. Some health plans, medical groups, and companies attempt to determine …
Calculating Call Center Staffing to Support Patients and Employees Read More »
Successful Call Centers Affect Patient Retention
2 MIN. READ Health care continues to move forward as a value-based industry with key standards regarding patients. On top of reimbursements from Medicaid and other entities explicitly tied to patient satisfaction, patients are customers and have the option to move providers if they are unhappy. Patient retention becomes a driving goal for strategic operations …
Successful Call Centers Affect Patient Retention Read More »
Using call centers as a tool for customer education
Call centers are becoming more utilized in the health care field as pressures about patient satisfaction increase. A Spok survey of 400 health care professionals found 62 percent of hospitals have a contact center strategy in place.
Organizing Call Centers for Patient Satisfaction
2 MIN. READ Patient satisfaction is becoming a key metric for all health care organizations and providers. Not only is payment reimbursement from agencies like Medicaid tied to patient satisfaction, but patients can and will change providers or carriers if they are not happy. Call centers can play an important role in increasing patient satisfaction. …
Organizing Call Centers for Patient Satisfaction Read More »