culture

Customer Centric Culture

Customer-Centric Culture

5 MIN. READ In today’s business landscape, “customer-centricity” has become so important that organizations coordinate their efforts and adapt all customer contact points to implement a customer-centric culture in every step of the client journey. Long-term growth and success depend largely on customer loyalty and satisfaction. The Customers 2020 Report predicts that customer experience will overtake product …

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Employee Wellness

Why You Should Prioritize Corporate Wellness in a Call Center Business

Employee wellness is something that businesses are right to take seriously, especially call centers. Thankfully, the idea of corporate or workplace wellness is something that both companies and employees seem to be focused on this year, as evident by this Workforce report. If you’ve been regularly online recently, you’ll know that wellness has become one of …

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