In this episode, we are joined by Emily Keller, LinkedIn’s Head of Talent Solutions Enterprise Customer Success. We discuss the complex relationship that many companies today have with their customers and how these complexities have forced organizations to think more holistically and proactively relative to their customer management strategy. As Emily tells us, it’s not just …
Call Center Power provides insights on how to drive customer satisfaction, specifically in a call center or contact center environment.
2 MIN. READ Health care continues to move forward as a value-based industry with key standards regarding patients. On top of reimbursements from Medicaid and other entities explicitly tied to patient satisfaction, patients are customers and have the option to move providers if they are unhappy. Patient retention becomes a driving goal for strategic operations …
Successful Call Centers Affect Patient Retention Read More »
Contact centers are the heartbeat of your company’s customer experience. Unfortunately, this critical component of your brand sometimes lacks the efficiencies and effectiveness you need. Whether you are looking for call center consulting or call center outsourcing, we are ready to help you. We want to become an extension of your business, not just another …
Call Center Outsourcing: Building Your Ideal Customer Experience Read More »
In today’s market, customer experience can make or break the entire image of your business, and considering how important customer experience is, it can be very difficult to find qualified call centers that meet your organization needs. Many organizations choose to hire call centers that employ competent and knowledgeable staff via recommendations. Call Centers also …
Top 10 Ways to Improve Customer Experience In a Call Center Read More »
Our last blog covered tech trends in the call center industry that enabled outpacing your competition while also predicting your customer’s needs to remain competitive. With the rise of more advanced service delivery technologies, call center organization’s ability to remain competitive are directly related to their desire to embrace these new technologies, as well as …
How Data-Driven Decision Making Enhances Customer Experience Read More »
